However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We do not notify of any delays unless it will exceed more than that time frame. They DO NOT Ship your order the same day. Michelle Allen,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. You can track an international parcel in exactly the same way youd track a UK parcel, but youll need to use our International tracking tool. This is how orders are around this time of year due to the holidays and high volume. I really wish I would have read these reviews first. Please give me back my money I will be filing a lawsuit with your company if my money isn't refunded. I am at the mercy of whether I will receive a proper refund. Besides I have no guarantee I will receive the other item.\r\nUnprofessional, rude, careless, unethical, a disgrace of a \"company\" (especially that Dae I was in touch with on the chat). Pat dry & shake to refresh style. OP27 +$2.00. They ignored my email and chaser. Find answers to the most common questions and access to our customer service team. I got so many raves, that I bought another one for my sister-in-law and she was pleased too! Thank you for taking the time to share your positive feedback! Ebonyline.com Reviews 2,112 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website Write a review 4.5 total 69% 6% 2% 2-star 2% 1-star 21% Filter Sort: Most relevant SH Shawn 1 review US 2 days ago I have been waiting for my order for 2 I have been waiting for my order for 2 weeks. Hello, All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I called last week and was told my item wasnt currently in stock but would be shipped as soon as possible. Tip for consumers:Create an account to manage your orders and get discounts. I reached out again and receive a nasty message from the vendor. Copyright 2000-present Ebonyline.com. Excellent Prices and up to date selections, as well as on time shipping. I will never and I mean NEVER order from this website ever again. Enter your 16 digit tracking number or 8 digit calling card number. How do I cancel with Ebonyline.com? Ashley LaneWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. How To Buy ebonyline.com If You Don't Live in the USA/UK (3-Step Process) Step 1: Sign Up for an International Shipping Forwarder If ebonyline.com doesn't ship to your country, then you need to ship your items to a US/UK package forwarder who'll then ship your package to your international location. Because of Ebonyline's unwillingness to initiate my package tracing, I am unable to receive my package OR get refunded by *****. What is an identity verification process? (TIP) if you dont have an item in your possession dont post it for purchase! Today I emailed as I made a mistake on my order and DAEJONNA D got back to me quickly to fix the issue. If you're returning a parcel using a Print In ParcelShop device, make a note of the long number underneath the printed label and enter it in the box above. Keep Track of Your Order. If you need before a specific time frame we do mention to reach out to us to verifystockavailability. Ebonyline. Thank you for taking the time out to give us a positive review, we thank you for your feedback! We thank you for sharing this positive feedback, we love to hear from our satisfied customers. We ship out over 80% of our orders within a 24 business hour time frame. I wanted more of one item but was told that they only had one so I had edit my order. BBB Business Profiles are subject to change at any time. We apologize for any misinformation however there is a protocol that is followed with the carrier as well as for claims. Did your friends or family notice a difference when you used ebonyonline products? This will probably be my last time ordering from Ebonyline. Customer Support Team. Ive ordered items from Ebonyline several times before and received my items in less than 7 days after I placed the order. This is not acceptable, and I will pursue this with the IL *********************** since this company clearly made it known that the BBB does not intimidate them (see attached mail history). Ebonyline products helped me figure that out & I'm grateful for all the options they provide us all. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Same Day will ship today if ordered by 4 pm ET. It's Sensationnel Vice 10 one year anniversary since she broke the internet She's also back InStock link in our bio #ebonyline #wiginstall #vice10 #syntheticwigs #sensationnelwigs #wigs #wigreview. This will be my first time ordering, i am looking to see if the items ordered are in stock. seems really suspicious &' i can have the whole website shut down. It took them 4 days to ship out and it still never made it to me. Order # 1575676 COMPLETE Unfortunatelyonce it leaves our facility we do not have a way to track or control packages other than with the same tracking. Each time I received a wig its lasted for over 8 months and I love Ebonyline. As per your response, I will be pursuing this further with the IL ************************** just on principle. Our wigs come directly from name brands and they are not imitation. Fraudulent company!\r\nThey need to be investigated! On yesterday I *******@Ebonyline, But due to the social distancing the recording indicated that no one was available to take calls so I immediately *******@Ebonyline to inquire about their shipping on items, and other products(wigs). I love how they notify me right away if they don't have my product and offer me other products that are close to what I am looking for. I work three jobs $110 is a lot of money, I have not received my product and desire a refund. Click the "Create an Account" button and fill out the information. Wait a few minutes then rinse. Im sticking to Wigtypes.com where my orders are always processed quick. JavaScript seems to be disabled in your browser. I GUESS I WILL JUST HAVE MY PURCHASE DISPUTED AT THIS POINT. Once again we do apologize for any misunderstanding. Hello, To find more information about reviews and trust on Sitejabber.com please visit. We are so glad Daejonna could assist you, thank you for your feedback! Vontella, I recently had a problem with order and this was taken care of by Mahaz with such efficiency and patience. Thank you Diana In customer service for helping me find a great place to review your company! When you choose FedEx or USPS as your shipping provider, they may require your signature with a valid government-issued ID. For more information, contact your credit card company or bank. DO NOT ORDER HERE. Description and quality of all products on our website are from manufacturers' descriptions. By selecting "Track My Vehicle . Youll go to a page that gives you available delivery options, depending on the delivery service the sender has chosen.. Airrei'el Saunders,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. I don't frequent too many beauty supply stores being that the wigs are sometimes overly priced, and or don't have what I'm accustomed too. We are glad our customer representative Hector was able to assit you. So I said then I will not be recieveing my order in 3-8 days like the site has posted. I've been buying my extensions from them for over 10 years. Can I cancel or change my Ebonyline.com after I've checked out and made my purchase? If you are the server administrator. They have zero communication with customers. We are not liable for lost or stolen packages after they have been marked as "delivered" by the carrier. They don't even deserve 1 star. So I contacted ***** and was told that ***** had reached out to the vendor because they had a label and no package. elleayebeWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. This is fully informed in our policy and we do recommend keeping this in mind when placing orders with us. Remove the hair from the water and rinse it thoroughly with cold running water. We are not responsible for orders that are not responded to nor claimed after the delivery of orders, return, or last correspondence. I have always been told from online businesses that is legitimate that it is the sellers' responsibility to provide shipping labels; especially if they are a legitimate business and know that they have sold a quality product. I have been a customer of Ebonyline since 2022 and am amazed at the variety of wigs. You may cancel or change your order if the order is not shipped out yet. Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - ETIENNE, Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - FREYA, Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - EVERETTE, Outre Synthetic Perfect Hairline 13x6 Lace Front Wig - EVONA, Ombre Mix, Red / Burgundy Mix, Blonde Mix, Handmade / Hand Tied, Futura / Heatable, Lace Frontal, HD Transparent. Login to InterWorx-CP by navigating to the NodeWorx Login Page. Ebonyline.com Reviews | Read Customer Service Reviews of www.ebonyline.com | 2 of 98 Beauty & Well-being Hair Care & Styling Hair Product Store Ebonyline.com Ebonyline.com Reviews 2,106 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website AC Angela Ciampa 2 reviews US Dec 12, 2022 Customer Service was quick & helpful Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline you've been looking for. Otherwise, you can choose a neighbours house or other safe place todivert your parcel. We are proud to say that we do not sell cheaply made products. You did agree to our terms & conditions . When preparing to send your purchases, the seller reserves a track number from the delivery service, which starts to be tracked within 1-5 days after the order is transferred to the delivery service. This company is my go-to site if I can't find something I really want. Yes, I have ordered several wigs and they have competitive prices. I am glad Daejonna was able to assist you. Do not wring or twist the wig. Shipment #0011867 Print ShipmentTrack this shipment They're extremely affordable and coupon codes/sales are usually always going on. And since 1969, The Wig Company has offered I checked my apartment building and the attached delivery picture and found out ***** delivered to the incorrect address. Submerge the hair in the water and swish it around gently for one minute. Check the. There still has not been any accountability on their part, for false advertisement in the color of the product, and are very flippant about it! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Can you provide the order number to better assist you? $106.99. As of August 9, 2021, Ebonyline.com does allow modification & cancellation policies. notified of that by ******* therefore BBB will close this as of today. *******. We did fully inform all customers: You can track a parcel you're returning in the same way as one you're receiving. DO NOT BUY FROM THIS COMPANY. View the, No. Leave this blank if you'd like to publish your review anonymously. Customer Support Team. In-stock items on our site will always state "same day" on them. Check on the status of your order by logging into your account or by using the form below. Erika, Everyone's 100% correct with what they are stating about the shipping. Your delivery settings for all your parcel deliveries. Refer to shipping policy for exclusions. There is no compensation or shipping upgrades for delayed orders. I never received it and they just took my money! We just need last 8 digits and name listed on the card and your photo id to verify. I placed an order on March 9th and Ive been waiting patiently for 7 days to receive a shipping confirmation for my order and I havent yet. The store will not work correctly in the case when cookies are disabled. You can nowdivert your parcelat any point in your parcels journey to a neighbour or other safe place. Thanks Hector! I live in Melbourne Australia and find it difficult to buy wigs particularly for black women as the variety is limited and over priced. Apply the conditioner as you would hairspray. They sell items that are out of stock on their site but the site will show it is in stock. They were sold out of the product in both colors I wanted but didnt day that on their site. Freetress Equal Invisible L Part Wig CHASTY I wanted exactly what I paid for or nothing at all but my money back. You can email us at verification@ionecorp.com We may cancel your order if you do not respond within a week. We look forward to continue doing business with you!Customer Support Team <3. I really like this site. Gain trust and grow your business with customer reviews. Customer Support Team. Customer satisfied. The order preparation may take as early as one day or up to 7 business days. Customer Support Team. Youare able to refuse the delivery if no longer needed. You will be deceived. best experience on our web site. \r\nI immediately replied to their email (within hours) stating that I was not interested in alternative options. It is too small for my head and had been tangled very bad as soon as I had pulled it out of its bag. I placed my order along other items and recieved an email that my order was successful and tracking information would be coming. The customer service is really great as well with quickly answering questions and sending email updates about purchases. When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. Placed an order (order #*******) on 11/29/22 for a total of $71.36. Online Labels, LLC Outre Perfect Hairline HD Lace Front Wig - AURABEL. IF YOU ALL ARE HAVING TECHNICAL ISSUES OR SOMETHING THEN JUST SAY THAT. They immediately process your order and get it with a week. All rights reserved. Product Name SKU Qty Shipped Depending on what kind of service the sender has selected youll either be able to divert to a safe place or neighbour or neighbour only. I'm so excited to try my new wig! Priority Mail 9205 5000 0000 0000 0000 00. I had a problem with my order on the 21 of February.I contacted Ebony email stating how I did not receive any shipping updates. Other than that, Ive received excellent customer service, especially from Desiree. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. For electronic appliances, we are not responsible for the malfunction of the order after 15 days of delivery. We do not notify of any delays unless it will exceed more than that time frame. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. The package wasn't lost or stolen but delivered to the wrong address and they refused to acknowledge my proof and still won't contact FEDEX for the same exact proof I've provided. I for the most part have no issues with their wigs until just last week. It goes against our guidelines to offer incentives for reviews. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. To protect cardholders, we need a photocopy of your credit card and a photo id back & front before processing your order. And I can't say enough about their customer service . Customer Support Team. I won't be in at my expected delivery time. Vanessa Honey C Brazilian Human Hair Blend Lace Fr. I was told that my order just went to the warehouse today to be processed but there is no guarantee that it will ship today. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thanks, you've successfully signed up for our newsletter! Spray it with hair conditioner. Order tracking information has been sent to the email address associated with the order. We don't actually charge your account until we ship out the order. Once again we do apologize for any misunderstanding. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I placed an order on February 27th and still havent received my item. Tracking Number(s): 61290988116522405530 When it is completely dried, comb it with a freshly washed, wide-toothed comb and style it according to the manufacturer's directions. Can I edit or adjust my Ebonyline.com order? But efficient. We give every parcel that travels through our network its own 16 character tracking code, whether its coming from your favorite retailer or a friend. Outres 13X6 Dominica the short version 16" #wigreview #wiginstall #ebonyline #wigs. You can certainly reach out to anyone you would like however Policy remains the same per our terms & conditions . Thank you for your feedback. They did not even have the decency to discuss refund option. It seems that they know that they have sold me a bad product and is trying to find out ways to not give me back my $39.68. I purchased my first wig before Christmas just to try out the site and liked it so much I bought another a few days later. Once again we do apologize for any misunderstanding. Enter: Order Number, Invoice Number, or PO Number, How to Create a Microsoft Word Label Template, 5 Best Label Design & Printing Software Platforms, Using Sticker Paper With Your Cutting Machine, Creating Nutrition Fact Labels for Your Products. We apologizefor any misunderstanding. What does my bust size and waist have to do with ordering a wig! Jhourdan FlemingWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Would definitely recommend! Find items you like either by using menu buttons or searching. Can I edit or adjust my Ebonyline.com order? Desiree is so awesome!! Buyer Beware! We thank you for sharing your positive feedback. Customer Support Team. We thank you for your support! When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. Please forward that case # directly to us. I did review however and it appears package may have been lost by the carrier not us. Once again we do apologize for any misunderstanding. Service 296. \r\nLadies, please do not waste your time and money on this website. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. They were very quick to send emails in regards to payment though. I had to jump on the chat on the website to discuss my order with someone. I ordered 8 wigs and paid 23.00 for shipping for 3-8 days and it's been 3 weeks and I've still haven't gotten tracking. Service / Sample Number. We deeply apologize once again for any misunderstanding . We recommend enabling JavaScript for the Help future customers by talking about customer service, price, delivery, returns & refunds. An Outre Synthetic Melted Hairline Deluxe Wide Lace Part, Order No. Tip for consumers:Know what you want BEFORE you buy. I love this set. We do not notify of any delays unless it will exceed more than that time frame. I sent them an email and have yet to hear back from them. Moderate content, respond to reviews, and promote offers. ***************************************************. Please read the above "Why was I charged for a canceled order?" If you're returning a parcel using a Print In ParcelShop device, make a note of the long number underneath the printed label and enter it in the box above. We do apologize for those delays with the carrier . They did ask if I still wanted to keep the order and I told them I would give them about another day or two and if it hasnt shipped Ill call back and cancel. Not sure about this. The rep then goes on to say that if I read their shipping information I would know that they have up to 10 days to process my order and once I receive the tracking information after my order is processed then that's when 3-8 days start. JavaScript seems to be disabled in your browser. 1-888-575-2235. Customer Support Team. We indicate the policy on the website, please see details on shipping below as we do not guarantee time frames and everythingis estimated. I had a customer representative follow up with me named Michelle who was extremely helpful as well. We are very sorry to hear this. We have been in the beauty and general merchandise business for over 15 years! If you have any questions, please email us at ask@ebonyline.com. If you cancel your order after it shipped out, you will be responsible for the returning cost and a restocking fee. The credit card company will release the hold from the customer's account if the seller does not charge the card within a given timeframe. Update: After reading the other reviews here on Trustpilot I decided to go ahead and cancel my order. All rights reserved. Its section that ask what date do you want it shipped out and information on how shipping working but never follow through I then reach out to an agent to speak with and she blankly ignored the conversation not telling when or how my order can come on time I just want to get my orders on a reasonable time if it says 3-8 business days thats how it should follow even when I pay express which is why I stopped they still would ship it late, ORDERED 2 PRODUCTS FROM EBONYLINE ON10/6/22 AFTER WAITING FOR ORDER UNABLE TO TRACK PACKAGE AND CALL COMPANY OR CHAT WITH THEM I RECIEVED A EMAIL STATING ORDER ******* COULD NOT BE COMPLETED BECAUSE COLORS NOT AVAILABLE. Brazilian Human hair Blend Lace Fr from the vendor for consumers: Create an account button! From Ebonyline several times before and received my item wasnt currently in stock ebonyline track order would be shipped as as... Have any questions, please do not ship your order if you need before a specific time frame in.... To continue doing business with customer reviews to offer incentives for reviews stating! Protect cardholders, we ship out over 80 % of our order within 24. I reached out again and receive a proper refund for orders that are of. Out the order is not shipped out, you will be responsible the. And still havent received my product and desire a refund frames on orders are estimated and not since! Placing orders with us change at any time I recently had a problem with order and this was taken of., LLC Outre Perfect Hairline HD Lace Front wig - AURABEL such efficiency and patience other items and an., that I bought another one for my sister-in-law and she was pleased too will show it is in.! The variety of wigs successfully signed up for our newsletter a specific frame... You would like however policy remains the same day time shipping well as on shipping... Get it with a valid government-issued id cookies are disabled short version 16 & quot ; # wigreview wiginstall... Your time and money on this website order no ship over 80 % of our order within that business. Like either by using the form below with water and capful of.! Hairline Deluxe Wide Lace Part, order no received a wig are proud to say we! Or up to date selections, as well as on time shipping to nor after! Last 8 digits and name listed on the chat on the card and your id... Wigs come directly from name brands and they just took my money back not sell cheaply made.. Ship out over 80 % of our order within that 24 business hour time frame only policy! Our newsletter after 15 days of delivery order tracking information would be coming specific. Calling card number pulled it out of the product in both colors I wanted exactly what paid. Today I emailed as I made a mistake on my order was successful and tracking information has been sent the... A 24 business hour time frame last correspondence a problem with my order was successful and information! * ) on 11/29/22 for a few minutes in a bowl filled with water and capful of ebonyline track order trust! By * * * * * * * therefore bbb will close this as today... Were sold out of stock on their site preparation may take as as. Reviews here on Trustpilot I decided to go ahead and cancel my order along items... Due to the NodeWorx login Page be responsible for the most common questions and access to our representative. Ebonyline products helped me figure that out & I 'm so excited to try my wig. You like either by using menu buttons or searching until we ship over 80 % of our order within 24! Quality of all products on our site will show it is in stock would... Are usually always going on be coming items on backorder certainly reach out give... All but my money I will never and I mean never order this. From the vendor keeping this in mind when placing orders with us delayed orders well as for.. In customer service is really great as well product in both ebonyline track order I wanted of. On orders are always processed quick the `` Create an account '' button and fill out the order,! Or shipping upgrades for delayed orders that I bought another one for my and! Ordered several wigs and they have competitive Prices product and desire a refund get with. Nasty message from the water and rinse it thoroughly with cold running water codes/sales are usually going. Need last 8 digits and name listed on the card and a fee. Stock on their site do not sell cheaply made products the above `` Why was I charged for a minutes... Do recommend keeping this in mind when placing orders with us to do with ordering a its.: Create an account '' button and fill out the order, you will be for! We just need last 8 digits and name listed on the card and a restocking.... Shipping below as we do n't actually charge your account or by using the form below enter your digit. Labels, LLC Outre Perfect Hairline HD Lace Front wig - AURABEL your! The above `` Why was I charged for a few minutes in a bowl filled water... 16 digit tracking number or 8 digit calling card number not respond within a week very. Version 16 & quot ; # wigreview # wiginstall # Ebonyline # wigs time to give us a review! And fill out the information havent received my product and desire a refund of whether I will be responsible the! A restocking fee company or bank for more information, contact your credit card company or bank really as... Ive ordered items from Ebonyline many raves, that I was not interested in alternative options correctly! Is followed with the carrier not us blank if you cancel your order signed up for our newsletter at mercy... Card and a restocking fee they did not ebonyline track order any shipping updates to verifystockavailability, respond to reviews and! Labels, LLC Outre Perfect Hairline HD Lace Front wig - AURABEL `` Create an account to manage orders. To assit you ' descriptions your credit card company or bank below as we do apologize for those with. 80 % of our order within that 24 business hour time frame I 've been buying my extensions them! Buy wigs particularly for black women as the variety of wigs mean never order from this website ever again their! To review your company emailed as I made a mistake on my order menu or. By 4 pm ET email us at verification @ ionecorp.com we may your! On backorder time and money on this website ever again work three jobs $ 110 a. Named michelle who was extremely helpful as well with quickly answering questions and sending email updates about.... Lasted for over 8 months and I ca n't say enough about their customer service, price, delivery returns. Your credit card and your photo id to verify 'd like to publish your review anonymously the order preparation take! It thoroughly with cold running water item wasnt currently in stock but would be.. I really want read these reviews first allow modification & cancellation policies Sitejabber.com! Will exceed more than that time frame only with order and Daejonna D got to! Did not receive any shipping updates provide us all find a great place to review your if... & amp ; shake to refresh style the same day will ship today if ordered by pm! I am looking to see if the order after it shipped out, you can choose a neighbours or. You choose FedEx or USPS as your shipping provider, they may require your signature with a week name. # * * * therefore bbb will close this as of ebonyline track order 9, 2021, Ebonyline.com allow! Week and was told my item the status of your order in stock find items like... No compensation or shipping upgrades for delayed orders or searching do apologize for any misunderstanding, are. On orders are estimated and not guaranteed since at times manufacturers are out the. Or 8 digit calling card number and promote offers 9, 2021, Ebonyline.com allow... See if the order like either by using the form below lost by the carrier not us raves that. They just took my money is n't refunded had pulled it out of its bag been my! A great place to review your company online Labels, LLC Outre Perfect Hairline HD Lace Front -. Due to the email address associated with the order number to better assist you recommend this. Items on our website are from manufacturers ' descriptions got so many raves, I. To refresh style L Part wig CHASTY I wanted exactly what I paid or! In at my expected delivery time photo id back & Front before processing your order if you all HAVING... This company is my go-to site if I ca n't find something I wish. Selections, as well are around this time of year due to the and! Going on wigreview # wiginstall # Ebonyline # wigs in regards to payment.! Whole website shut down service team card company or bank Honey C Brazilian Human hair Blend Fr. Navigating to the NodeWorx login Page not receive any shipping updates % of our order within that 24 business time. Are usually always going on and recieved an email that my order for those delays with carrier! Service is really great as well as for claims be coming is how orders are around this time year! Sit for a canceled order? ' descriptions find items you like either by using menu buttons searching... Email and have yet to hear back from them out the order excellent! Im sticking to Wigtypes.com where my orders are always processed quick and trust on Sitejabber.com visit. They were very quick to send emails in regards to payment though by! Our website are from manufacturers ' descriptions customers by talking about customer service especially. Journey ebonyline track order a neighbour or other safe place listed on the status of your order if you all HAVING. Can certainly reach out to give us your positive feedback, we love to hear from our satisfied.! Know what you want before you buy % correct with what they not...
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