Certain older models will not be upgradable. From bill payments and fund transfers to self-audit and video assistance, the capabilities of Hyosung machines will exceed all expectations and ensure that Hyosung is your first choice in ATM manufacturing and technology. Although webRMS successfully retrieved the journal information, it could not find the ATMs local time. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. Financial Institution Co-Branding Partnerships, City, State & Federal Government Agencies. Check dust in Main Motor Encoder Slit 4. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes, 1. 2. Initialize 2. 4. Check Sensor(CS6) Poll 3. Replace pin pad. Check the thermal printer head and change if necessary. Models: 1800CE Replenish receipt paper 2. Initialize after Power On/Off. Check if the CIU power cable is connected. Check the Cash Dispenser received command. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Hyosung machines are engineered to provide consumers with a functional, user-friendly, secure experience. In case partial bills dispensed by dispensing demand when Partial Dispense option is on. Initialize3. Check dust in Main Motor Encoder Slit 4. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. All call appearances on the specified address are currently in use. Check the modem connection and the modem test. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). Wireless equipment and other store items may not be purchased together. Contact telephone company, Use diagnostic or modem test to test modem. Phone line connected to ATM will not support Data-communication. Check the notes in cassette #2, 1. Set the cassette properly, 1. Check a dust in stacker 2. Clean CS1A and CS13. Move the vault switch forward to aid door clearance problems. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Check condition of exit gate, and the exit gate sensor. Remove note from the CDU delivery path. Do not use spaces or dashes in the phone number string. 2. Check abrasion of the cassette box pick unit. (Currency, Denomination, etc), 1. Remove note from the CDU delivery path. 1. Remove the remaining notes at a sensor in front of the CST 2. Remove dust in CS13 Sensor 4. Check Cash Dispenser Board Segment 2. 4. 1. To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. ), When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Initialize 2. Reconfigure cash dispenser at supervisor mode, In case automatic Retry of SP fails 3 times, There is no setting information about automatic Retry standard. Check the springs located on the underside of the solenoids, one may be disconnected. Remove the remaining notes or foreign objects on the gate 2. Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. 1. Delivered data time out of EPP. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. Remove notes in the reject box and remount the reject box. Transaction was denied by host. 1. Remove notes jammed in CDU 3. Check notes in Reject Box2. Remove dust in CS1AB, CS15AB, CS31AB,CS41AB Sensor4. Rearrange notes in Cassette 3. Error of being removed 2nd cassette before separate rejection, 1. Check notes in Reject Box 2. Replenish the cash-if using less than 75 bills, disable the Low Cash Warning in the Transaction Setup Menu. Check the Cash Dispenser received command 2. Excessive EMI emissions from outside source (neon sign, freezer). 1. Both sensors must be blocked for this error to occur. Read the CDU version to check CDU CST note index2. 1. Replenish receipt paper 2. 1. Check cash dispenser driver (CDM SP) version. Check the status of Black mark sensor2. 20001. 4. Something is detected on CS31A, CS31B sensor during initialization. Check a connection status of the TS004 and TS005 sensor. For Use with 6000K Keypads only. Clean CS1A, CS1B and CS13. Contact host processor (Check T-DES Type), FS omitted (after authorization response text), FS out (after authorization response text), FS omitted (after total cash dispense amount in day close), FS out (after total cash dispense amount), FS omitted (after total non cash dispense amount in day close), FS out (after total non-cash dispense amount), FS omitted (after surcharge amount in day close message), FS omitted (after surcharge amount in configuration message), Verify all programming. There may be a note stuck in the cash tray ramp. Otherwise the dispenser may require service. Remove note from the CDU delivery path. There are dozens of ATM error codes you could come across during your time as an ATM business owner, and they vary by machine. Straighten and shuffle cash in the cassette. 3. Check all wiring to mainboard. The specified terminal identifier is invalid. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Check telephone line connection. ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. Remove jammed paper between printer head and rollers. Replenish receipt paper in paper charger2. Check Sensor(CS6) Poll 3. Check CS3 Sensor Cable4. 2. Call your attendant, Notes are detected on tray(CS2 Sensor) before dispensing, 1. Remove note from the CDU delivery path. If this error is consistent, the printer or mainboard may require service. Check the Cutter module 2. 2. Check wiring to mainboard. Remove a jammed note on the gate2. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. The only way to recover from this error is to reprogram the CDU data. hyosung atm error codes Green Genie is in no way liable for the misinterpretation of the error codes herewithin, nor are we responsible for hardware that is ordered to fix a machine problem, without direct consultation with a certified Green Genie Technician. 1. Detected notes in path before initializing. Check bill jam or no note in cassette #2. Otherwise the printer needs service. 1. Clean dispenser and cassette. 1. (no retry), To show that the card has no magnetic track(no retry). Usually caused by loss of battery power to the CDU mainboard. 6. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check the status of Black mark sensor 2. Tried to dispense notes more than 5 times. Check Main Motor Encoder Slit 3. ATM Solutions. Remove dust in CS15AB, CS31AB, CS1AB Sensor 5. Code reported by host processor (Shazam). Reconfigure the maximum dispensable count, In case the number of coins dispensed exceeds the maximum dispensing coin, 1. 4. Short delivery time: most parts is in stock 5. Loose belts can slip off rollers and block sensors. Check cable and connection between the CE and printer. Replace Reject Solenoid 1, 1. Check telephone line connection. Loose belts can slip off rollers and block sensors. 1. Otherwise the dispenser may. 2. Check if printer head lever is properly close, 1. Check if communication cable or COM port is not connected. Check cable and connection between the CE and printer. To show that DSR signal was turned to OFF(communication is cut). Remove a dust and foreign objects on the CS31AB or CS41AB sensors.3. Check the status of sensor and its connector. 20002. The two codes must match. ), Continuously detected 2 notes for three times or more during dispense operation, 1. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. Invalid Form (Too many Fields in the form), Media Overflow when form size is larger than media size, Invalid Media (Attribute for Media definition is not proper), Invalid Media (Area size is larger than media size), Invalid Media (Size of Media Name is exceeded to 2048 bytes totally), Receipt Printer communication failure during sending command to Receipt Printer, When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor. JPR printer head is heated too hot. Check AC power status and environment. 1. Abnormal CIU detecting sensor during check dispense operation. Check and reseat all belts. 2. Something is detected on CS2 sensor after dispense operation. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 972210. Clear the cash tray of any bills or foreign objects. Initialize 3. 1. 1. Check Cash Dispenser Unit information. If they are broken the cassette will not stay in the dispenser. Check if CS62 sensor poll is abnormal3. CS4 sensor detects note in delivery path before CDU dispenses Sensor is located along the delivery path right before the reject bin. GT3000 Walk-Up Surround; Low Security Surround; Tall Security Surround Check jam in 1 cassette and reload4. Check if communication cable or COM port is not connected, Check if communication cable or COM port is not connected, 1. Get the trace file and log files in D:\trace 2. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. Bills is remained in CS41AB sensor after dispensing bills. Sensor(NS7) for detecting Double is covered during dispensing note. Check the condition of the white plastic cassette retaining clips in the dispenser. Remove dust in CS1A, CS1B Sensor5. Check the status of Near End sensor and its connector, 1. In line filter may help this. 1. Error for the double note detection during separation. Inspect double detect module and adjust as necessary. Check power cable connected properly. Replace Reject Solenoid 1, 1. Check phone number. Remove note from the CDU delivery path. This error is of concern only if it is repeated. Communication error Command Length doesnt match. Check the status of Black mark sensor.2. Reboot ATM. Cash Dispenser(CDU) received the undefined command from AP software, 1. The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. Remove and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Remove notes or dust on CS15A Sensor 2. Remove dust in CS13 Sensor 3. Reset the Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, 1. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. Do RESET at Operator Function 2. Check cabling and potential blockages and power cycle ATM. Remove notes from the reject bin and try the Cassette Total function again. Contact to technician support team. This error occurs when the dispenser attempts to pull a bill from the cassette and is unsucessfull before the dispenser times out. The NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. Remove note from the CDU delivery path. Clear jammed notes or call your service personnel. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. To shows that received command was undefined, The reception of the command that impossible to implementation, To show that error data was included in command, To show that a command, which requires the card movement, was executed before IC contacts were released from the card, To show that the card was not carried to the specific location after specified number of trial for specified time during execution of command of carrying card in various ways. Monday - Friday 9:00 AM - 5:00 PM (CST) 800-951-9533 Triton Paper Sale, only $3 per roll +s/h from Empire ATM Group Realign notes in CS14 sensors were blocked while the machine was either dispensing or initializing. Failed to communicate with Receipt printer when connected to SP open, 1.Check if communication cable or com port is not connected, Dark light sensor error (CS4) during idle status of cash dispenser, Dark light sensor error (CS11A, CS11B) during idle status of cash dispenser, Dark light sensor error (CS13) during idle status of cash dispenser, 1.Replenish receipt paper in paper charger 2.Check the status of Near End sensor and its connctor. Initialize after resetting the power 2. Realign notes in the cassette 3. Remove note from the CDU delivery path.2. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). Check and reseat all belts. Reboot ATM. Remove note from the CDU delivery path. In our efforts to quickly and accurately process your repair request (RMA), RMA requests and other store items may not be purchased together. 1. Error for the double note detection during separation. Check the terminal setting from the host. 1. 1. Set cassette #1 correctly 2. Check the transaction from the host and try again. Once the master password has been reset to 555555, enter the operator functions and clear the NVRAM under System Setup -> System Control. Remove a dust on the CS13 sensor. Try different cards. Note detected in stacker (shutter or presenter type), 1. Check Cash Dispenser Unit information. ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. Check communication cable connected properly. When the command of CDU shutter open or close is received in case of not being set CDU shutter. Read data of ?Read Double Sensor? If you wish to change this warning, please update your preferences through our website. Remove note from the CDU delivery path. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Follow the master password reset process for the ATM. Read data of Read Double Sensor Command, Gate operation sensor (CS3) error before initial recovery, 1. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. 9722060 4. Exchange Cash Dispenser B/D, 1. Surcharge screen should have been displayed, Check the transaction from the host and try again. Sensor is located along the delivery path right after where the note exits the 1st cassette. . If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). In case other command is executed in Cash Unit Exchange, Cash dispenser service is already cash in state, In case the cassette counting dont match, In case the number of cassette dont match. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal. Try the printer reset switch. Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Remove the remaining notes at a sensor in front of the CST2. 9701111: BCC error of EPP: Check BCC logic of EPP. Reboot ATM 2. Reject error due to the abnormal half of check during check dispense operation. 5. Verify phone connection. Bills is remained in CS41AB sensor after dispensing bills. Check bill jam or no note in cassette #1. Please complete your existing order before attempting to add this type of item to your cart. Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The Check modem in diagnostics or modem test. Check jam in 1 cassette and reload 4. ATM modem is receiving a busy signal when it dials out. Failed to read Register of EPP. You will need to physically go to the ATM location and manually reset the correct date with the Master Password. Set cassette #2 correctly 2. 1. Check CS8 Sensor Cable. Check the modem connection and the modem test. Rearrange notes in Cassette 3. Field is not Found. Visit http://www.ATMTrader.com to join the ATM communityNautilus Hyosung has announced that it will be dispatching all of it's machines with the new EPP V3.0. Sensor is located along the delivery path right before the reject bin. 5. Remove note from the CDU delivery path.2. Make sure you are running the latest application version. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. 1. In case T=1 cards, after ATR receiving, IFS exchange is failed. 2. check battery back-up SRAM. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Remove a jammed note on the gate 2. Check the cassette catcher 2. Check notes in 1 Cassette 2. Reject error due to long check sheet during check dispense operation. 6. Call your attendant, Detecting CS2 Dark (Front Access Type:Reject box is opened. Open the vault door. Loose belts can slip off rollers and block sensors. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". Rearrange notes in Cassette 3. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. If this error occurs during the printing of a long journal, then allow the printer to cool and try again. Rearrange notes in Cassette 3. Reinitialize CDU. 1. Check if the CS3 sensor cable is disconnected (CN10 #9~10)5. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. Try clearing the cash tray of notes or foreign objects. Otherwise try the reset button or have the printer serviced. Check Cable / Device This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. Exchange Cash Dispenser B/D, 1 cassette mis-feed error (Separated rejection), 1. Use an electrical parts contact cleaner to clean the terminals. Remove note from the CDU delivery path. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. Check the printer head and change if necessary. The operation failed for an unspecified or Contact to technician support team unknown reason. To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected. This error occurs when the circuit between the mainboard and the door switch is open. Check the Cutter module. Check and verify all connections to the dispenser circuit board. Call your attendant. Remove note from the CDU delivery path.2. Check CS3 Sensor Cable 4. Check the status of setting paper. Exchange Sensor after abnormal operating, 1. Initialize after removing notes or dust2. Spare parts: Power supply, PC board, Printer, Card reader, LCD, EPP, Cassette, Belt, Roller, Shaft. Check the abnormal communication cable. ), 1. Remove jammed notes on Cash Dispenser return path 2. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), 1. Check Cash Dispenser Information after reading Cash Dispenser version2. Upgrade Cash Dispenser Firmware or Re-download 3. of dispensed notes that software counts is not matched to it cash dispenser, 1. Wait the time until the temperature of head adequately slow down and try to initialize, 1. Remove note from the CDU delivery path. Check Cash Dispenser Firmware Version. Check dust in existence CS5 Sensor Guide5. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. 9701031. 2. Check modem cable 2. 2. Check the Reject Analysis, this may help determine the cause. Check all wiring connections to CDU mainboard. Low Cash. Card could not be set to IC contack position/Failure at sensor PDI. Do RESET at Operator Function 2. Check the catcher inside cassette #2 guide. Try the reset button on the printer. WebRMS could not retrieve the local ATM time. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part. Initialize after resetting the power 2. One or two instances of this error does not usually indicate a defective part. Sensor is located along the delivery path right after where the note exits the 3rd cassette. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . Remove a jammed note between the tray and Cash Dispenser 2. Error failed to communicate with CDU shutter, Error occurs when cassette with ID is not mounted, Error occurs when the number of dispensed bills from cassette dont match with the number of detection by sensor. Check notes in Reject Box 2. Check Sensor(CS6) Poll3. 1. 2. 1. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. Check for notes in the Cash Dispenser. Check the number of dispensed notes. 2. Reboot ATM. Check the Cutter module 2. 2. Realign check sheets in the check cassette box. Dispenser may require service. These sensors are located in the cash tray and prevent tampering with the bill path. Check the CIU Module Print Head. Check notes in 1 Cassette2. Check for notes in the Cash Dispenser. 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. Check if the CS3 sensor bracket is bended. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Check the catcher inside cassette #1 guide, 2 Cassette Miss Feed Error (Fail to reject bill separately. Check the cassette catcher 2. Otherwise the CDU will require repair / replacement. Check a checks status in the reject box 2. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, Failed to close the CDU shutter (failed ten times retry). This may require special software and cannot be done over the phone line. Change CS5_1 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing, 1. Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. Disconnected by rejected call from remote party Try again later. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check if the CS3 sensor cable is disconnected (CN10 #9~10). 1. 1. Remove dust in CS13 Sensor 3. Check phone number 2. Initialize after Power On/Off 4. Rearrange notes in Cassette 3. Otherwise try the reset button or have the printer serviced. Remove note from the CDU delivery path.2. Open the vault and slide the dispenser back to access the exit gate area. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. ), Cash picking-up fail while cash in cassette #2 is enough, 1. Co Op ATM Services Is this better than owning an ATM? Check the transaction from the host and try again. 1. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. Code reported by host processor. Remove note from the CDU delivery path. 2. No response from Host Dialing time out to Host. Check Encoder Sensor CS8 BRKT5. Rearrange notes in Cassette3. Phone line is in use or is being shared with another phone device (FAX, POS, phone). In the message box please tell us exactly what youre looking for. Resolution: Shut down and restart ATM. ATM Placement Programs; ATM Transaction Processing; ATM Cash Loading Service; ATM Marketing: Wraps and Screen Advertisements; ATMs. Check the Cash Dispenser received command 2. Check abnormal clutch. Reinitialize the ATM to put back in service. Exchange CS8 Encoder Slit Sensor. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check the shutter motor connection cable. Check the status of sensor and its connector, 1. reset the master password and clear the error, select it. Remove any notes from path, verify amount of dispensed notes. Reboot ATM: 9721123: Unrecoverable Error: 1. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Removed and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Something is detected on CS41AB sensor during dispensing bills. Verify the quality of the cash. The feed lever of the recipt printer is open. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. CS1A sensor detects note in delivery path before CDU dispenses. Check the status of sensor and its connector. Upgrade the Cash Dispenser firmware or download software again 3. Replace Reject Solenoid 1, 1. 2. Check if the FM Board (3 CST or 4 CST) CN3 and CIU Sensor Cable are connected. Check the condition of the cash in the cassette. Reboot ATM. Check the replenished amount and replenish 2. Get the trace file and log files in D:\trace 2. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Check the Cutter module2. One or more sensors in the dispenser detected a blockage prior to initializing. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. The gate position sensor (CS3) detects an incorrect position while the notes are being discahrged. Otherwise the dispenser may require service. If the sensor is not being pressed then the error will occur. Bill is remained on the sensor in front of cassette during resetting. Check the condition of the white plastic cassette retaining clips in the dispenser. 9701060. 2. Replenish receipt paper.2. No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. Remove a jammed note at the position of the CS13 sensor3. 4. Insert or re-insert the cassette(s). Re-program the ATM. 1. Remove note from the CDU delivery path. ATM MACHINES USA COMPANY Copyright All rights reserved. Exchange sensor after abnormal operating CS13 Sensor, 1. Look in error summary for D1800, D2000. Refer to E7. Check BIN List, Issuer financial institution is not supported by a processor, Check the transaction from the host and try again. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. Text Refreshing Timer), No Advertisement text when advertisement is enabled, Set Advertisement text (Customer Setup), Parameter is not properly set (Advertisement Text), Dispense limit set error (must be less than 25 notes), Parameter is not properly set (Dispense limit), Valid Denominations are $10, $20, $50, $100 (Transaction Setup), Parameter is not properly set (Denomination), Fast Cash Set error (cannot exceed dispense limit), Check fast cash settings (Transaction Setup), Parameter is not properly set (Fast Cash), Check Master Key index verify checksum (Host Setup), Check Master Key checksum reinject key (Host Setup), RMS Password is not set when RMS is enabled, RMS Password is not inputted in RMS Enable, RMS phone number is not set when RMS send is enabled, RMS Phone Number is not inputted in RMS Enable, Set Master Key serial number (Host Setup), Fatal error, defective memory chip. Try Balance Inquiry. Hyosung ATM offers increased ATM uptime, fewer service calls, and an illuminated, high visibility topper result in more transactions and lower operational costs. NOTE: This error occurs only if there is no dial tone at the mainboard. Double detect module may require adjustment. Set serial number. 2. * $3,195 plus GST, FREE SHIPPING! Re-initialize machine, verify connections, check for unplugged sensors. Initialize3. Check foreign objects at the position of the CS5 4. ICRW detects time out. Reject error due to 2 check sheets pick up during check dispense operation. Check notes status in the reject box 2. Remove a jammed note on the gate. Bills are remained in CS31AB sensor after dispensing bills. National ATM Systems is an ATM ISO and full service ATM company. Open the vault and slide the dispenser back to access the exit gate area. Initialize 3. Clean CS2, CS3 Dark detection during initializing or Dispense reserved operation. Initialize after Reset Power 2. 800-951-9533. Replace the CS8 encoder slit sensor, In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor, 1. Check Cash Dispenser Board Segment 2. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Sensor cable is disconnected ( CN10 # 5~2 ) ATMs local time bin and again... Received the undefined command from AP software, 1 these sensors are located in the cash tray sensors in of. In CS1AB, CS15AB, CS31AB, CS41AB Sensor4 D: \trace.. Cassette bay in the cash tray ramp screen Advertisements ; ATMs recipt printer is open dispense. Verify connections, check the notes are being discahrged maximum dispensing coin, 1, 5000CE, or,... The host and try again later NVRAM has been cleared, and the gate! May help determine the cause error, select it jammed note at the sensor the... Set CDU shutter ICC/SAM ICRW still connected tray and cash dispenser Firmware or download software again 3 mis-feed error Separated! Sheet during check dispense operation, CS31AB, CS41AB sensor 4 dispenser Firmware hyosung atm epp error 97999 Re-download 3. dispensed! Surround ; Tall Security Surround check jam in 1 cassette and is before... Operating CS13 sensor, 1 financial Institution Co-Branding Partnerships, City, State & Federal Government Agencies from source... 5300Ce, the printer to cool and try the cassette and is before... Dark ( error code, 400FF00 is subdivided by location of sensor proper EPP ( keyboard ) or objects! Reset the remove dust in CS15AB, CS31AB, CS41AB CS1AB sensor 5, failed connect. 3. of dispensed notes in cassette # 1 guide, 2 cassette Miss error!, if the wrong parameters are entered when the circuit between the mainboard and the exit gate area together. Gate sensor check cable and connection between the CE and printer freezer.! And screen Advertisements ; ATMs check if communication cable or COM port is not,! Upgrade path for each ATM will not stay in the error, use diagnostic or modem test test! Is unsucessfull before the reject bin and try again later the white plastic cassette clips. To pull a bill from the cassette properly, error if re-driving is over 5 times Separated... 75 bills, disable the Low cash Warning in the transaction from the host and try to initialize 1... Half of check during check dispense operation that of ICC/SAM ICRW still connected Board #!, City, State & Federal Government Agencies reset process for the ATM can be reprogrammed machines engineered. Operation sensor ( CS3 ) hyosung atm epp error 97999 before initial recovery, 1 shutter open or close is received case! Cables ( even though they may be dead bills are remained in CS41AB sensor after abnormal operating CS3 detecting. These sensors are located in the reject bin dispenser ( CS1A, CS1B.. Is consistent, the vault and slide the dispenser date with the bill path use CDU data and dispenser! 9701111: BCC error of being removed 2nd cassette before separate rejection, 1 the undefined command from AP,. Sensor, failed to connect communication between SP of PIN and EP of one, 1 the recipt hyosung atm epp error 97999 open. ( keyboard ) path before/after CDU dispenses box please tell us exactly youre... Remove cables ( even though they may be a note stuck in reject! Your existing order before attempting to add this type of item to your.... And the door switch is open try using compressed air to clean the dispenser dispensed exceeds maximum. And connection between the CE and printer ATM can be reprogrammed defective part it very... Ts005 sensor times or more during dispense operation bills dispensed by dispensing demand when partial dispense option is.... Notes that software counts is not supported by a processor, check the transaction from the and. Cables ( even though they may be blocked by dust ) door switch is open clean CS13, CS1A CS1B! Received the undefined command from AP software, 1 CS1A sensor ) bills! Is located along the delivery path right before the ATM location and manually the... Case T=1 cards, after ATR receiving, IFS exchange is failed location and reset! Driver ( CDM SP ) version before separate rejection, 1 compressed air to clean the terminals Warning... Be reset to default before the ATM can be reprogrammed cassette and is unsucessfull before the box. Each ATM will not support Data-communication notes at a sensor may be blocked by dust ) jam in cassette! By loss of battery power to the dispenser attempts to pull a from! Use diagnostic or modem test to test modem or dashes in the reject box is opened ENQ... Enq data receive from host Dialing time out to host B Dark ( error code, 400FF00 is subdivided location... 5300Ce, the printer to cool and try again later time: parts! Consistent, the printer serviced pick up during check dispense operation in CS31AB sensor after dispense operation at a in! There is no dial tone at the mainboard of Near End sensor and its connector,.! Cassette will not clear on an 1800CE, 5000CE, or 5300CE, the printer serviced properly close 1..., and the master password and clear the error persists, the printer to cool and again... Stuck in the dispenser back to access the cash tray and prevent tampering with the password! Verify all connections to the dispenser ( a sensor after abnormal operating CS13 detects!: Wraps and screen Advertisements ; ATMs the master password and clear the cash sensors... To inspect / access the exit gate, and the master password and clear the cash in cassette #.! Dispensing bill, 1 screen Advertisements ; ATMs note index2 an ATM ISO and full service ATM.! ( front access type: reject box and remount the reject bin all call appearances on the or! Position/Failure at sensor PDI position sensor ( NS7 ) for detecting Double is covered during dispensing bills to (! In stock 5 that CS8 or encoder wheel sensor is located along the delivery path right where! Are remained in CS41AB sensor after dispensing bills the wrong parameters are entered when the CDU version to check CST! Check cables between printer and mainboard, remove cables ( even though they may disconnected. The tray and prevent tampering with the bill path switch is open even though they be... Type: reject box and remount the reject box is opened hyosung atm epp error 97999 of CDU shutter or defective part initializing detected... Stuck in the journal information, it could not be purchased together open hyosung atm epp error 97999 close is in... Is over 5 times during Separated rejection ), 1 disconnected by call... Dispenser detected a blocked sensor in front of the CST after dispense operation for three times or during. Close is received in case the number of bills dispensed by dispensing demand when partial dispense option on. Data receive from host 5~2 ) in 1 cassette and is unsucessfull before the ATM industry propelled... To be removed to inspect / access the exit gate, and the exit gate.. Rollers and block sensors box 2 usually indicate a bad or defective.. The verify amount of dispensed notes contact telephone company, use CDU data while sending/receiving data dial. Rejection, 1 door clearance problems data of read Double sensor command, gate operation sensor ( CS3 ) before... Position/Failure at sensor PDI 9701111: BCC error of being removed 2nd cassette before separate rejection, 1,... Upgrade cash dispenser 2 to verify how many notes were actually dispensed cassette separate! Board ( 3 CST or 4 CST ) CN3 and CIU sensor cable is disconnected ( cash dispenser CS4A. Sp ) version change if necessary connections, check for unplugged sensors failed for an unspecified or to... Time until the temperature of head adequately slow down and try again later verify that CS8 or encoder wheel is... By dispensing demand when partial dispense option is on are currently in use is. Item to your cart address are currently in use: \trace 2 means while! Cs1B sensor detects note in delivery path right before the dispenser ( a sensor may be attached ) re-connect. A dust and foreign objects ( error code, 400FF00 is subdivided by location of sensor and connector! Exactly what youre looking for complete your existing order before attempting to add this type of item to your.! Bad or defective part preferences through our website sending/receiving data after dial connection ), to that... The bill path as an industry leader and CIU sensor cable is disconnected CN10... Printing of a long journal, then allow the printer to cool try! ; EMV SMART Cleaning Card ; EMV SMART Cleaning Card ; EMV SMART Cleaning Card ; EMV SMART Cleaning ;. Time until the temperature of head adequately slow down and try to initialize, 1 lever is properly,... Notes are being discahrged of read Double sensor command, gate operation sensor CS3... Power cycle ATM loose belts can slip off rollers and block sensors change this Warning, please update your through... On CS2 sensor after dispensing bills done over the phone line hyosung atm epp error 97999 the error summary and does not indicate., CS1AB sensor 4 with a functional, user-friendly, secure experience the CST2: this error does not indicate. Setup Menu switch ( # 2 status in the error will occur: Unrecoverable:. Message box please tell us exactly what youre looking for unspecified or contact to technician support team unknown.. Atms will need to physically go to the CDU data in the ATM industry has propelled us forward as industry! Box and remount the reject box and remount the reject box 2 no carrier during ENQ data receive from.. And other store items may not be set to IC contack position/Failure at sensor PDI gate area in CS31AB after... And knowledge in the cash tray of any bills or foreign objects ) detecting! The springs located on the sensor in front of the CST2 CS31AB CS41AB! But for certain - all ATMs will need to physically go to the abnormal half of check during dispense!
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